FAQ

Frequently Asked Questions

Welcome to The Celestine House. We create fine jewelry designed to bring elegance, individuality, and a jewelry-inspired finish to the pieces you wear every day—including your smart ring.

Below you'll find answers to our most frequently asked questions. If you still need help, we're always happy to assist.

Smart Ring Covers & Compatibility

What is a smart ring cover?

A smart ring cover, jacket, or enhancer is a piece of jewelry designed to fit over your existing smart ring. It adds a refined jewelry look while allowing you to continue wearing and using your smart ring.

Please note: The smart ring itself is not included unless specifically stated in the product description.

Which smart rings are your covers compatible with?

Compatibility varies by design. Each product page specifies the smart ring models and generations that the particular cover is designed for.

Because smart rings can differ in shape, thickness, sensors, and dimensions between generations, please check the compatibility information on the individual product page before ordering.

If you're unsure, contact us before purchasing and we'll be happy to help.

Do I order the same size as my smart ring?

For our smart-ring covers, you will generally want to order the same size as your compatible smart ring.

For example, if your compatible smart ring is size 8, select size 8 for the cover.

If you are unsure about your size or compatibility, please contact us before placing your order.

Will the cover affect my smart ring's sensors?

Our covers are designed specifically around compatible smart-ring models. However, smart-ring designs and sensor configurations vary, so compatibility should always be checked for the specific product and ring generation.

If you have any concerns about sensor access or fit, please contact us before ordering.

Can I wear my smart ring cover all day?

This depends on the material and design.

Our sterling silver and solid-gold pieces are suitable for regular wear when properly cared for. Gold vermeil and other plated finishes require additional care to help preserve their appearance.

We recommend removing your jewelry before swimming, showering, exercising, sleeping, or using household chemicals, particularly for plated or vermeil finishes.

Is The Celestine House affiliated with Oura, RingConn, or Ultrahuman?

The Celestine House is an independent jewelry brand and is not affiliated with or endorsed by Oura, RingConn, Ultrahuman, or other smart ring manufacturers unless specifically stated. Our products are independently designed to fit compatible smart ring models.

Materials & Jewelry

What materials do you use?

Our collections may be available in materials including:

925 sterling silver
Gold vermeil
10K gold
14K gold
18K gold
Natural gemstones
Lab-created gemstones
Natural diamonds
Lab-grown diamonds
Moissanite

The exact material and specifications are listed on each product page.

What is gold vermeil?

Gold vermeil is a layer of gold applied over sterling silver.

It provides the warm appearance of gold while offering a more accessible alternative to solid gold.

Because vermeil is a plated finish, it requires more care than solid gold. Frequent exposure to water, sweat, perfumes, lotions, chemicals, and friction can gradually affect the finish.

Is your sterling silver nickel-free?

Our sterling silver jewelry is made with nickel-free materials where specified in the individual product description.

Please review the material details on your product page or contact us if you have a specific metal sensitivity or material concern.

Are your diamonds natural or lab-grown?

We offer both natural and lab-grown diamonds depending on the design.

When a piece contains a diamond, the product description will specify whether the stone is natural or lab-grown.

For certified diamonds, the applicable certification information will be provided with the product when stated in the listing.

Are lab-grown diamonds real diamonds?

Yes. Lab-grown diamonds have essentially the same chemical composition and crystal structure as natural diamonds. The primary difference is their origin: lab-grown diamonds are created in a controlled laboratory environment rather than formed naturally underground.

Ordering & Customization

Are your pieces made to order?

Many of our jewelry pieces are made to order.

Because each piece is prepared specifically for your order, production time can vary by design, material, customization, and current order volume.

Please check the production time shown on the individual product page before ordering.

Can I request a custom design?

We are happy to discuss custom jewelry requests whenever possible.

Custom requests may include changes to:

Metal
Gemstones
Diamond type
Stone size
Ring size
Design details

Please contact us before placing your order so we can confirm whether your request is possible and provide an accurate quote.

Can I request a different gemstone?

Yes, depending on the design.

We can often accommodate requests for different gemstones, including natural or lab-created options. Availability and pricing will vary depending on the stone.

Please contact us with the product you're interested in and your preferred gemstone.

Can I request a different metal?

Many designs can be produced in different metals, including sterling silver, 10K, 14K, and 18K gold, depending on the design.

Please contact us before ordering if you would like a different metal option.

Production & Shipping

How long does it take to make my order?

Our jewelry is often made to order rather than taken from mass-produced inventory.

Your product page will show the estimated production time for that particular piece.

Please allow the stated production time in addition to the shipping time.

How long will shipping take?

Shipping times depend on your destination and the shipping method selected at checkout.

Your shipping options and estimated delivery timeframe will be displayed during checkout.

Please remember that carrier delays, customs processing, weather, and other circumstances outside our control can occasionally affect delivery times.

Do you ship internationally?

Yes. We ship to customers in multiple countries.

International customers should be aware that customs duties, taxes, or import fees may apply depending on the destination country's regulations. These charges, when applicable, are generally the responsibility of the recipient.

Will I receive tracking information?

Yes. Once your order has shipped, tracking information will be provided when available.

Please allow some time for the carrier's tracking system to update after the package enters transit.

My tracking hasn't updated. What should I do?

Occasionally, tracking information may not update immediately, particularly during the first stages of transit or when a package is moving between carrier facilities.

If your package appears delayed or the tracking information has not updated for an extended period, please contact us and we'll be happy to help investigate.

Returns & Exchanges

Do you accept returns?

Yes. We offer returns according to the terms outlined in our Return & Refund Policy.

Please review the return policy before sending anything back, as eligibility requirements and exclusions may apply.

How long do I have to request a return?

Please refer to our current Return & Refund Policy for the applicable return window and conditions.

If you believe your order is eligible for a return, contact us as soon as possible after delivery.

Are custom jewelry pieces returnable?

Custom-made or personalized jewelry may be subject to different return conditions.

Because these pieces are created specifically for you, please contact us before placing a custom order if you have questions about our return policy.

What if my jewelry arrives damaged or incorrect?

Please contact us as soon as possible after receiving your order.

Include your order number and clear photographs of the item and packaging so we can review the issue and help determine the appropriate resolution.

What if my smart-ring cover doesn't fit?

Please contact us before making any modifications to the piece.

Our team can help review your smart-ring model, generation, size, and the cover you ordered to determine whether the correct product was selected.

Jewelry Care

How should I care for my jewelry?

To keep your jewelry looking beautiful:

Remove jewelry before showering or swimming.
Avoid direct contact with perfumes, lotions, cosmetics, and household chemicals.
Remove jewelry before exercising or activities involving excessive sweat.
Store pieces separately to reduce scratching.
Keep jewelry away from harsh chemicals and abrasive surfaces.
Gently clean your jewelry using an appropriate soft jewelry cloth.
Take extra care with gold vermeil and other plated finishes.

Can I wear gold vermeil every day?

Gold vermeil can be worn regularly, but it requires more care than solid gold.

Frequent exposure to water, sweat, chemicals, friction, and cosmetics can gradually wear down the gold layer.

For pieces you plan to wear continuously every day, solid gold or sterling silver may be a better choice depending on your preferences and budget.

How long will gold vermeil last?

The longevity of a vermeil finish depends on how frequently the piece is worn and how it is cared for.

There is no guaranteed lifespan because factors such as skin chemistry, moisture, friction, and exposure to chemicals vary from person to person.

Proper care can significantly extend the life of the finish.

Orders & Customer Support

Can I change or cancel my order?

Because many of our pieces are made to order, production may begin shortly after your purchase.

If you need to change or cancel an order, please contact us as soon as possible. We will let you know whether the requested change can still be accommodated.

I entered the wrong size or shipping address. What should I do?

We will do our best to make changes before production or shipment begins, but changes cannot always be guaranteed once an order is in production or transit.

How can I contact The Celestine House?

We're happy to help with:

Product questions
Smart-ring compatibility
Sizing
Custom jewelry
Materials
Existing orders
Shipping questions
Returns

Please use our Contact Us page or email us with your order number when contacting us about an existing purchase.

Still Have Questions?

We're here to help.

If you can't find the answer you're looking for, please reach out to our team before placing your order. We'd rather help you choose the right piece than have you make a purchase you're uncertain about.

The Celestine House
Fine Jewelry for Your Everyday

Shop with confidence. Wear what makes you feel like you.