At The Celestine House, we want you to feel confident when purchasing your jewelry.

Because many of our pieces are made to order, we carefully prepare each item specifically for your purchase. If something isn't right, please contact us and we'll be happy to help.

Returns

We accept eligible returns requested within 14 days of delivery.

To be eligible for a return, the item must:

• Be unworn and unused.

• Be in its original condition.

• Be free from scratches, damage, alterations, or signs of wear.

• Include the original packaging and any accompanying documentation.

• Be returned with the original order information or proof of purchase.

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

How to Request a Return

To request a return, please contact us within 14 days of delivery and include:

• Your order number

• The item you wish to return

• The reason for the return

• Photographs of the item if requested

Once your return request is approved, we will provide the appropriate return instructions.

Please do not send your jewelry to an address obtained from an old order, shipping label, or other source without first contacting us.

Return Shipping

Unless the item is defective, damaged, incorrect, or there was an error on our part, return shipping costs are the responsibility of the customer.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

We strongly recommend using a trackable shipping service and purchasing appropriate shipping insurance when returning valuable jewelry.

The Celestine House is not responsible for a return package that is lost or damaged while being shipped back to us.

Items That Are Not Eligible for Return

Because of the nature of our jewelry and made-to-order process, certain items are not eligible for return.

These may include:

Custom & Personalized Jewelry

Items specifically customized, personalized, resized, engraved, or made according to a customer's special request are generally final sale.

This includes custom changes to:

• Metal

• Gemstone

• Diamond

• Stone size

• Ring size

• Design

• Engraving

• Other personalized specifications

If you have questions about the return eligibility of a custom piece, please contact us before placing your order.

Worn or Altered Jewelry

We cannot accept returns for jewelry that has been:

• Worn

• Resized by another jeweler

• Altered

• Engraved

• Damaged

• Scratched

• Modified

• Exposed to chemicals or substances that have changed its condition

Sale or Final-Sale Items

Items specifically marked Final Sale are not eligible for return unless they arrive defective, damaged, or incorrect.

Smart Ring Covers

Smart-ring covers are eligible for return when they meet the standard return requirements above.

Because smart-ring covers are designed for specific ring models, generations, and sizes, please carefully review the product's compatibility information before ordering.

Important

If you are unsure whether a cover is compatible with your smart ring, please contact us before placing your order.

We are happy to help confirm:

• Smart ring brand

• Model/generation

• Ring size

• Cover compatibility

This can help prevent ordering the wrong product.

Incorrect Size or Compatibility

If you ordered the incorrect size or an incompatible smart-ring cover, please contact us as soon as possible.

If the item qualifies for a return, you may return it according to our standard return policy.

Please note that because many pieces are made to order, a return or exchange may involve additional production time or costs depending on the circumstances.

If we sent you the wrong size, wrong product, or an item that does not match your confirmed order, please contact us and we will review the issue.

Damaged or Defective Items

We carefully inspect our jewelry before shipment.

If your item arrives damaged, defective, or with a manufacturing issue, please contact us as soon as possible after delivery.

Please provide:

• Your order number

• Photographs of the jewelry

• Photographs of the packaging

• A description of the issue

Please keep the original packaging until the issue has been resolved.

If the issue is determined to be a manufacturing defect or an error on our part, we will work with you to determine the appropriate resolution, which may include a replacement, repair, or refund.

Incorrect Item Received

If you receive an item that is different from what you ordered, please contact us as soon as possible.

Do not alter, resize, or wear the item.

We will review your order and help arrange the appropriate solution.

If the error was made by The Celestine House, we will cover the appropriate return shipping costs.

Exchanges

If you would like to exchange an eligible item for another size or product, please contact us first.

Because many of our pieces are made to order, exchanges may require additional production time.

Any price difference between products will be handled before the replacement item is produced.

Custom or personalized pieces may not be eligible for exchange.

Refunds

Once we receive your returned item, it will be inspected to confirm that it meets our return requirements.

If your return is approved, your refund will be processed to the original payment method used for the purchase.

Please allow up to 10 business days after the return has been approved for the refund to be processed.

Once the refund has been issued, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Partial Refunds

If an item is returned in a condition that does not meet our return requirements, we may be unable to issue a full refund.

If the jewelry has been worn, damaged, altered, scratched, or returned without the required packaging, the return may be rejected or a deduction may be applied where appropriate.

Original Shipping Charges

Original shipping charges are generally non-refundable.

If the return is the result of an error by The Celestine House, such as receiving the wrong item or a confirmed defective product, we will review the shipping costs and provide the appropriate resolution.

Refused or Undeliverable Packages

If a package is returned to us because:

• The shipping address was incorrect or incomplete.

• The package was refused.

• The customer failed to collect the package.

• The customer did not pay applicable customs or import charges.

the order may be treated as a returned package.

Any refund will be processed after the package is received and inspected. Original shipping charges and applicable return shipping costs may be deducted from the refund.

International Returns

Customers returning orders from outside the United States are responsible for following the return instructions provided by our team.

International customers are generally responsible for return shipping costs unless the return is due to an error on our part or a confirmed defective/incorrect item.

Customs duties, import taxes, brokerage fees, and other international charges are generally non-refundable.

Return Deadline

Return requests must be submitted within 14 days of delivery.

Once a return is approved, please follow the return instructions and shipping timeframe provided by our team.

Returns received outside the applicable timeframe may not be accepted.

Important Jewelry Care Note

Normal wear and tear is not considered a manufacturing defect.

This includes, but is not limited to:

• Scratches from everyday wear

• Tarnishing or oxidation

• Natural changes in sterling silver

• Wear to gold vermeil or other plated finishes

• Damage caused by chemicals, perfumes, lotions, chlorine, salt water, or household products

• Damage caused by improper storage or care

• Damage caused by impact or accidental use

Plated and vermeil finishes naturally require more care than solid gold.

Please follow our jewelry care recommendations to help preserve your piece.

Questions About Your Return?

We're here to help.

If you're unsure whether your order qualifies for a return, please contact us before sending anything back.

The Celestine House
Fine Jewelry for Your Everyday

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