At The Celestine House, many of our pieces are made to order and carefully prepared specifically for you. Because of this, your order has both a production time and a shipping time.

We take care to package every piece securely so that it arrives safely and ready to wear.

Production Time

Made to Order

Many of our jewelry pieces are handcrafted or prepared after your order is placed.

Please allow approximately 7–10 business days for production unless a different production timeframe is specifically stated on the product page.

Production time begins after your order has been successfully placed and payment has been confirmed.

Please note: Production time is separate from shipping time.

Certain custom, personalized, or specially sourced pieces may require additional production time. If this applies to your order, we will contact you with the updated timeframe.

Shipping

Once your order has completed production, it will be carefully packaged and shipped using the shipping method selected at checkout.

United States

Standard Shipping
Estimated transit time: 5–7 business days

Express Shipping
Estimated transit time: 2–3 business days

Canada

Standard Shipping
Estimated transit time: 5–10 business days

Express Shipping
Estimated transit time: 2–5 business days, where available.

International

We ship to customers worldwide.

International delivery times vary depending on the destination country, carrier, customs processing, and the shipping method selected at checkout.

As a general estimate, international orders may take approximately 7–15 business days in transit after production is completed.

These are estimates rather than guaranteed delivery dates.

Free Shipping

We offer free standard shipping on qualifying orders as displayed on our website and at checkout.

Any applicable shipping charges for expedited shipping will be shown during checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information when available.

Please note that tracking information may take some time to update after the package is first accepted by the carrier.

If your tracking information has not updated for several business days, please contact us and we'll be happy to help.

Important: Production Time + Shipping Time

Because our jewelry is often made to order, please remember that your total delivery timeframe includes both production and shipping.

For example:

7–10 business days production
+ 5–7 business days shipping
= approximately 12–17 business days total

This is an estimate and may vary depending on the product, destination, carrier, customs, and other circumstances.

Always check the individual product page for the most specific production timeframe before placing your order.

International Orders & Customs

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the destination country's customs authorities and are not included in the product price or standard shipping charge unless explicitly stated at checkout.

Any applicable customs duties, taxes, or import fees are generally the responsibility of the customer.

We cannot guarantee the amount or timing of customs charges.

Customs processing may also cause additional delivery delays that are outside our control.

Shipping Address

Please carefully review your shipping address before completing your order.

If you realize that your address is incorrect, contact us as soon as possible with your order number and the correct information.

We will do our best to update the address before your order ships, but changes cannot be guaranteed once an order has entered production or been handed to the carrier.

The Celestine House is not responsible for delays or additional costs caused by an incorrect or incomplete shipping address provided by the customer.

Delayed or Lost Packages

Once an order has been handed to the shipping carrier, delivery is subject to the carrier's handling and transit process.

Occasionally, packages may experience delays because of:

• Weather

• Carrier disruptions

• Customs processing

• Incorrect or incomplete addresses

• High-volume shipping periods

• Holidays

• Unexpected transportation delays

If your package appears to be delayed, please contact us and we will help you review the tracking information.

If a package is confirmed as lost by the carrier, we will work with you and the carrier to determine the appropriate next steps.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please:

1. Check around your property and with household members.

2. Check with neighbors or your building's reception/mailroom.

3. Contact the shipping carrier using the tracking information.

4. Contact us if you still cannot locate the package.

For security reasons, please contact us as soon as possible after a package is marked delivered but cannot be found.

Damaged Packages

We carefully inspect and package our jewelry before shipment.

If your package arrives visibly damaged, please take photographs of the package and the jewelry before discarding any packaging materials.

Contact us as soon as possible with:

• Your order number

• Photographs of the package

• Photographs of the jewelry

• A description of the damage

Our team will review the issue and assist you with the next steps.

Order Changes & Cancellations

Because many of our pieces are made to order, production may begin shortly after your purchase.

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once production has started.

Custom, personalized, or specially made pieces may have additional restrictions.

Multiple Items in One Order

If your order contains multiple products with different production times, your order may ship once all items are ready.

In some circumstances, we may ship items separately when appropriate.

If you have a specific delivery requirement, please contact us before placing your order.

Jewelry Shown in Product Photography

For smart-ring covers and other wearable jewelry, please carefully review the product description to understand what is included with your purchase.

Unless specifically stated otherwise, smart rings shown in product photographs are for demonstration purposes and are not included with the purchase of a smart-ring cover.

Questions About Your Order?

We're here to help.

If you have questions about production, shipping, tracking, delivery, or your order, please contact us and include your order number so that we can assist you as quickly as possible.

The Celestine House
Fine Jewelry for Your Everyday

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